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Corporate name SyoYo Co., Ltd.
Legal representative Mitsuyo Tanida
address 6-35-3-307 Jingumae, Shibuya-ku, Tokyo
PHONE 03-6427-1226
email address mycelluce_ec@syo-yo.co.jp
URL https://mycelluce.jp/
Displayed amount List price / consumption tax included
Incidental costs other than the product price: Free shipping (However, it will be charged separately only for Okinawa (including remote islands) and Hokkaido) Shipping: Free shipping within Japan * Delivery to Okinawa and remote islands is 1,296 yen
Cash on delivery fee: 330 yen (tax included)
Bank transfer fees: Varies by financial institution
Payment method: Credit card payment (payment will be confirmed at the time of ordering the product Various credit cards / Amazon Pay / Google Pay / Apple Pay / PayPal / Cash on delivery / Mobile carrier payment / Bank transfer
Payment time: Depends on the deadline set by the credit card business company Credit Card: At the time of billing by your credit card company
Google Pay / Apple Pay / Amazon Pay / PayPal: At the time of billing for each credit company registered in each account
Cash on delivery: When you receive the item
Mobile carrier payment: Add up when paying the mobile phone charges of the contracted carrier
Bank transfer: After completing your order
Delivery time of products, etc. In the case of normal delivery, it will be delivered within 3 to 14 business days from the date of order. Please note that we are not responsible for any delays in delivery that occur without any reason attributable to us.
Returnability and conditions As a general rule, we will not accept exchanges or returns of products. As an exception, if it is within 30 days after receiving the item, we will accept exchange / return only if the item different from the ordered item arrives or if the item is defective. If any of the above applies, we will bear the shipping cost for returning the product. Please contact us from the inquiry form with a description of the product status and a photo of the product.
We cannot accept returns or exchanges in the following cases.
・ Products that have been delivered for more than a week
・ Products that have been used even once
・ Made-to-order products (made-to-order products)
・ Planning limited product (special limited product with a particularly short sales period)
・ If the product is damaged or soiled due to the customer's negligence (including packages and accessories)
・ Sale items ・ Returns due to customer's convenience (image difference, size difference, erroneous order, etc.)
・ Other items that can be clearly judged to have been used (eg perfume / cigarette odor, cosmetics adhesion, product pain, dirt, etc.)
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