Please note that we cannot accept returns for personal reasons.
In the case of a defective product, we will confirm the defective product with the photo attached to the e-mail sent within 7 calendar days after arrival, and we will respond by refund of the defective product.
In this case, no returns are required.
If you would like a refund for a defective product, please contact us by e-mail within 7 calendar days of delivery.
* If you do not receive a reply within 3 business days, please contact us again.
Due to anti-spam measures by domain restriction, e-mails may not arrive normally, so please confirm that the following domains can be received.
This is our e-mail address.
・Depending on the e-mail service, e-mail software, anti-virus software, etc., it may be recognized as spam mail and may not be delivered correctly.
(Especially for users who use free email services such as Hotmail)
In that case, check your spam folder or check your service or software settings.
* Please note that we cannot accept defective products that meet the following conditions.
・Products that exceed 7 calendar days from arrival
・ If the orderer and the delivery destination are different, remove defective products
The steps are as follows:
1: Please email us the following information within 7 calendar days from the arrival of the product.
・Product name and number
・Defective parts (in case of damage, etc., please fill in the photo)
Order number (written in the order confirmation email sent)
2: As soon as your email is confirmed, we will guide you through the refund procedure.