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Refund policy

Please note that we cannot accept returns for personal reasons.

In the case of a defective product, we will refund the defective product after confirming the defective product with the photo attached to the email sent within 7 calendar days after arrival.

In this case, no returns are required.

If you wish to refund the defective product, after the product arrives7 calendarPlease contact us by email within a day.

* If you do not receive a reply within 3 business days, please contact us again.

Due to the measures against junk mail due to domain restrictions, mail may not arrive normally, so please check that you can receive the following domains.

This is our email address.

info@syo-yo.co.jp

-Depending on the mail service, mail software, antivirus software, etc., it may be recognized as junk mail and may not be delivered correctly.
(Especially for users who use free email services such as Hotmail)

In that case, check your junk mail folder or check your service and software settings.

* Please note that we cannot accept defective products that meet the following conditions.

・ Products that have passed 7 calendar days since arrival
・Second-handed goods
・ If the delivery address is different from the orderer, defective products are excluded.

The procedure is as follows.

1: Please email the following information within 7 calendar days of the arrival of the product.

·name
·Home Address
·Email
・ Product name and number
・ Defective part (If it is damaged, please fill in the photo)
・ Order number (listed in the order confirmation email sent)

2: We will inform you of the refund procedure as soon as the email is confirmed.

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